Somaya Support

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Webhooks

Webhooks


Webhooks provide instant notifications, ensuring you stay informed during important support events, from creating a new ticket to closing it and assigning a staffer. Personalize your support experience with SomayaSupport.

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Webhooks

SomayaSupport's robust customer support system enables users to utilize an advanced WebHook feature designed to enhance notification capabilities.

WebHooks in SomayaSupport act as external triggers, sending HTTP requests to specific URLs when predefined events occur within the system.


These webhook functions cover a wide range of actions, ensuring users stay informed at critical moments in support operations.

Whether it's creating a new ticket, changing a ticket status, assigning tickets to specific agents, closing tickets, or responding to customer inquiries, SomayaSupport's webhook provides a versatile mechanism for instant updates.


This seamless integration of webhooks into the SomayaSupport framework allows users to customize their notification system to suit their specific needs.

By leveraging webhooks, organizations can create a dynamic and responsive support environment, promoting effective communication and streamlined workflows.

Stay connected, stay informed, and take control of your customer support experience with SomayaSupport's powerful webhooks.

Available Triggers

  • Create Ticket

  • Change Status

  • Change Assignee

  • Close Ticket

  • Reply to Ticket

  • Submit Private Note

  • Change Ticket Subject

  • Change Ticket Category

  • Change Ticket Priority

  • Change Ticket fields

  • Change Agentonly Fields

  • Out of SLA
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    $120

    $96

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    • Updates throughout the subscription period
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