Canned Reply
Agents at SomayaSupport can save their responses and access them with just a few clicks in the future while responding to tickets.
Adding canned responses allows your agents to save frequently requested responses and reuse them later with just a few clicks.
This saves them a lot of time, as they don't have to remember everything each time.
How does it work?
Public canned reply
When an agent saves a canned response, it is considered private and can only be accessed by that agent. However, administrators can create public canned responses that are available to all agents.
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