Last Updated: July 28, 2025

At SomayaSupport, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using SomayaSupport, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, and business details when you submit a support ticket or request our services.
• Technical Information: such as IP address, browser type, operating system, and usage data for analytics and site performance.
• Support Data: including the content of your support tickets, attached files, and communication history.

2. How We Use Your Information

We use your information to:

• Provide and manage support services.
• Communicate with you regarding your tickets, requests, or inquiries.
• Improve our website, products, and customer experience.
• Ensure compliance with legal and regulatory requirements.
• Send important updates about your account, services, or policies.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information only with:

• Authorized staff and support agents to process your tickets.
• Trusted third-party service providers (such as hosting or payment processors) under confidentiality agreements.
• Regulatory authorities when required by law or to protect our rights and users.

4. Data Storage and Security

• Your data is stored securely on protected servers located in compliance with Saudi data protection laws.
• We use encryption, firewalls, and secure authentication measures to protect your information.
• Access to your data is limited to authorized personnel only.

5. Cookies and Tracking Technologies

• We use cookies to enhance your browsing experience, analyze site traffic, and improve services.
• You can disable cookies in your browser settings, but some features of the site may not function properly.

6. User Rights

As a user, you have the right to:

• Access and update your personal information.
• Request deletion of your personal data, subject to legal and contractual obligations.
• Opt out of receiving promotional communications.
• Contact us regarding any privacy-related concerns.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before providing personal data.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.