If you encounter an issue with your order and need to open a dispute, please follow these steps to ensure a fair and clear resolution process:

1️⃣ Review Order Details: Before opening a dispute, review your order and tracking information to confirm the status of your delivery.

2️⃣ Contact Support First: We recommend contacting our support team at Create Ticket to attempt resolving the issue directly before opening a dispute.

3️⃣ Eligibility for Dispute: Disputes can be opened for issues such as receiving the wrong item, a defective product, or not receiving your order within the promised timeframe.

4️⃣ Submit Your Dispute: Email our support team with the subject line “Dispute Request” and include your order number, detailed description of the issue, and any supporting photos or documentation.

5️⃣ Processing Your Dispute: Our team will review your request and may contact you for additional information. We will work to resolve the issue by offering a replacement, refund, or alternative solution as appropriate.

6️⃣ Resolution Updates: You will receive updates regarding your dispute via email throughout the resolution process until the matter is resolved.

Your satisfaction is important to us, and we are committed to handling disputes professionally and promptly to ensure a positive shopping experience on DarSomaya.