At DarSomaya, we prioritize resolving disputes transparently to ensure a positive shopping experience. If you have an active dispute with a seller, please follow these steps:

1️⃣ Communicate Clearly: Provide all necessary details, including your order number, a clear description of the issue, and supporting photos if applicable, to help our team understand your case.

2️⃣ Allow Time for Resolution: Disputes are typically resolved within 7-10 business days, depending on the issue’s complexity and the seller’s response time.

3️⃣ Consider Resolution Options: Depending on the situation, possible outcomes may include a refund, a replacement, or an alternative solution that best addresses your concern.

4️⃣ Follow Instructions: If our team requests additional information or actions, such as returning the product, please follow the instructions provided to move the resolution forward.

5️⃣ Stay Updated: Monitor your email for updates on your dispute’s progress and resolution.

If you need further assistance during your dispute process, please contact our support team at Create Ticket, and we will work closely with you to ensure the issue is resolved efficiently and fairly.