If you have opened a dispute on DarSomaya and wish to follow up, please follow these clear steps:

1️⃣ Check Your Email: Monitor your email for updates from our support team regarding your dispute. We will communicate any required actions or updates throughout the process.

2️⃣ Respond Promptly: If our team requests additional information, such as photos, details, or clarifications, please respond as soon as possible to avoid delays in resolving your dispute.

3️⃣ Track the Resolution Timeline: We aim to resolve disputes promptly, typically within 7-10 business days, depending on the complexity of the issue.

4️⃣ Contact Support for Updates: If you have not received an update within the expected timeframe, email our support team at Create Ticket with your dispute reference and order number to request a status update.

5️⃣ Review Resolution Options: Once we reach a resolution, we will notify you with the outcome, which may include a refund, replacement, or an alternative solution depending on the case.

Your satisfaction is important to us, and we are committed to ensuring disputes are handled transparently and efficiently for a smooth shopping experience on DarSomaya.