If you have not received your order within the expected delivery timeframe, please follow these steps:

1️⃣ Check Tracking Information: Log in to your account on DarSomaya, go to My Orders, and check the tracking details for your shipment.

2️⃣ Verify Delivery Address: Confirm that the shipping address you provided is correct to avoid delivery delays.

3️⃣ Check with Local Carrier: Sometimes, packages may be held at your local post office or with the courier if delivery attempts were unsuccessful.

4️⃣ Allow Additional Time: Deliveries may occasionally be delayed due to customs, weather conditions, or high-demand periods.

5️⃣ Contact Support: If your order is marked as delivered but you have not received it, or if it is significantly delayed, please contact our support team immediately at Create Ticket with your order number for assistance.

We will investigate the issue with the shipping carrier and work with you to resolve the situation promptly.