At DarSomaya, we strive to ensure customer satisfaction, including a clear and fair refund process:

1️⃣ Eligibility for Refund: Refunds are applicable if the product is defective, not as described, or if the order was cancelled before shipment in accordance with our return policy.

2️⃣ Requesting a Refund: To request a refund, please contact our support team at Create Ticket with your order number, reason for the refund request, and supporting photos if applicable.

3️⃣ Processing Time: Once your refund request is approved, the refund will be processed within 5-10 business days, depending on your payment method and bank processing times.

4️⃣ Refund Method: Refunds will be issued to the original payment method used for the purchase unless otherwise specified during the refund process.

5️⃣ Partial Refunds: In some cases, partial refunds may be issued if part of the order is returned or if a discount adjustment is required.

6️⃣ Communication: You will receive email updates regarding the status of your refund request to keep you informed throughout the process.

If you have questions about your refund eligibility or need assistance with your refund, please contact our support team for prompt help.