At DarSomaya, we aim to ensure your satisfaction with every purchase. Please review our return policy below:

1️⃣ Eligibility for Returns: Items can be returned within 14 days of delivery if they are defective, damaged, or not as described. Items must be unused, in their original packaging, and in resalable condition.

2️⃣ Non-Returnable Items: Certain items such as personal care products or items marked as non-returnable are not eligible for returns unless defective.

3️⃣ Requesting a Return: To initiate a return, please contact our support team at Create Ticket with your order number, reason for return, and clear photos if applicable.

4️⃣ Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service for your return.

5️⃣ Refund Process: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

6️⃣ Exchanges: If you wish to exchange an item, please contact our support team to confirm availability and the exchange process.

Your trust is important to us, and we strive to make your return and refund process clear and smooth. For any questions about returns, please reach out to our support team.