If you need to request a refund for your order on DarSomaya, please follow these steps to ensure a smooth process:

1️⃣ Check Eligibility: Ensure your item qualifies for a refund under our return policy (item is defective, damaged, or not as described, and within 14 days of delivery).

2️⃣ Prepare Details: Have your order number, a clear description of the issue, and supporting photos ready to assist with your request.

3️⃣ Contact Support: Email our support team at Create Ticket with your refund request, including the details prepared above.

4️⃣ Wait for Confirmation: Our team will review your request and may ask for additional information if needed. We will confirm the approval of your refund and provide instructions for returning the product if required.

5️⃣ Return the Item: If a return is necessary, send the item back using a trackable shipping service. Return shipping costs may apply unless the item was defective or incorrect.

6️⃣ Refund Processing: Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5-10 business days.

If you need assistance at any step during your refund request, please reach out to our support team. We are committed to ensuring your shopping experience with DarSomaya is clear and satisfactory.