If your shipment is delayed or appears to be lost, please follow these steps:

1️⃣ Check Tracking Information: Use the tracking link provided in your shipping confirmation email or your DarSomaya account under My Orders to see the latest updates from the shipping carrier.

2️⃣ Allow Extra Time: Sometimes shipments may be delayed due to customs processing, weather conditions, or high-volume periods. Allow an additional few days for delivery.

3️⃣ Check with Local Carrier: Contact your local post office or delivery service with your tracking number to check if your package is being held or if delivery was attempted.

4️⃣ Verify Address: Ensure that the shipping address provided in your order is accurate and complete.

5️⃣ Contact Support: If your shipment is significantly delayed (more than 7 days past the expected delivery date) or appears lost, please contact our support team at Create Ticket with your order number and tracking details. We will assist you by contacting the shipping carrier and will work to resolve the issue promptly.

Your satisfaction is important to us, and we will do our best to ensure your shipment reaches you safely or provide appropriate solutions if your shipment is lost.