How to Track Your Ticket Status on SomayaSupport

Tracking your support ticket on SomayaSupport helps you stay updated on your request’s progress until it is resolved.

1️⃣ Log in to Your Account: Visit www.somaya.support and log in.

2️⃣ Go to Your Dashboard: Click on 'My Tickets' or 'Support Tickets' in your account menu.

3️⃣ View Ticket List: You will see a list of your submitted tickets with their subjects, dates, and statuses (e.g., Open, In Progress, Resolved).

4️⃣ Open Ticket Details: Click on the ticket you want to track to view the conversation, updates from the support team, and any additional instructions.

5️⃣ Reply if Needed: If the support team requests more information, you can reply directly within the ticket.

Monitoring your ticket ensures you don’t miss important updates or actions needed to resolve your issue quickly.

If you need further support, please Create Ticket.