Customer Support Specialist

Full-Time

Remote

Posted 6 months ago

Field	Details
Job Title	Customer Support Specialist
Location	Remote
Job Type	Full-Time
Category	Support
Job Description
SomayaSupport is hiring a friendly and professional Customer Support Specialist to assist clients through support tickets and email. You'll be the front line of communication, helping users solve issues, answer questions, and feel valued. This role is ideal for someone who enjoys problem-solving and customer interaction.
Responsibilities

• Respond to support tickets in a timely and empathetic manner
• Troubleshoot client issues related to websites, accounts, or services
• Document common issues and contribute to help center content
• Escalate technical or urgent issues to the appropriate team
• Ensure a high standard of customer satisfaction |
  | Qualifications |
• Experience in customer service or technical support
• Excellent communication skills in Arabic and English
• Familiarity with WordPress dashboards and support tools
• Ability to multitask and stay organized under pressure
• Basic technical understanding of websites and hosting is a plus |
  | Expected Salary | Monthly – based on experience and language proficiency |
  | Application Email | jobs@somaya.support |
  | Application Form Fields | Name, Email, Resume Upload, Cover Message |

Job Features

Job Category

Support

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