Technical Support Engineer

Part-Time

Remote

Posted 6 months ago

Field	Details
Job Title	Technical Support Engineer
Location	Remote
Job Type	Part-Time
Category	Support
Job Description
SomayaSupport is looking for a detail-oriented Technical Support Engineer to assist users with platform-related issues, provide high-quality support through tickets, and document solutions. You will work closely with our development and documentation teams to ensure client satisfaction.
Responsibilities

• Respond to support tickets promptly and professionally
• Guide users step-by-step to resolve issues
• Reproduce and report technical bugs to the dev team
• Escalate complex cases when necessary
• Contribute to the knowledge base and support documentation |
  | Qualifications |
• Familiarity with WordPress admin dashboard and plugins
• Good understanding of browser-based tools and error handling
• Excellent communication skills in Arabic and English
• Ability to work independently and manage multiple tickets
• Previous experience in customer support is a plus |
  | Expected Salary | Based on hours and experience |
  | Application Email | jobs@somaya.support |
  | Application Form Fields | Name, Email, Resume Upload, Cover Message |

Job Features

Job Category

Support

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