Subscribe to SomayaSupport Services for Salla Stores
Subscribe to SomayaSupport Services for Salla Stores

Subscribe to SomayaSupport for Your Salla Store

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Private Credentials

Private Credentials


At SomayaSupport, we allow your customers to share sensitive information within a ticket.

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Private Credentials


Adding private credentials allows your customers to share sensitive information within a ticket. For example, if you're a website and want your customers to share information such as cPanel access, administrative access, FTP details, etc., if the customer shares this information in a response, it will be visible to all agents with permission to read the ticket and will be sent via email notifications.

How does it work?

  • A new widget, “Private Credentials” is added within an individual ticket page.

  • The customer (ticket creator) can add/edit/delete the credentials in this widget.

  • The information is stored in an encrypted format in the database.

  • The agents, who have the capability, can view/add/modify/delete the credentials.

    • Agent Capabilities

    In SomayaSupport, you can control who can view, edit, or delete your agents' credentials. The following capabilities have been added to the agent role.

  • View Credentials: Read permission of the private credentials.

  • Modify Credentials: Add/Edit permission of the private credentials.

  • Delete Credentials: Delete permission of the private credentials.

    You can set which tickets the above permissions apply to as given below.

  • Unassigned: Tickets not assigned to any agent or agentgroups.

  • Assigned to me: Tickets assigned to the current agent of this role.

  • Assigned to others: Tickets assigned to any agent/agentgroup.

    • Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
    Simple, straight forward pricing.

    professional Plan

    Ideal for e-commerce sites

    $10

    Billed Month, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Regular support throughout the subscription period
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    professional Plan

    Ideal for e-commerce sites

    $120

    $96

    Billed yearly, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Initial support throughout the subscription period
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    Subscribe to SomayaSupport services via the Sala platform.

    Develop your store on the Salla platform with technical support services, professional design, payment and shipping settings, and marketing through SomayaSupport with flexible monthly or annual plans.
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