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Reports

Reports


Measure and improve support efficiency with our advanced reporting.

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Reports


Statistics and reports are an integral part of any business. They give you a quick overview of your customer service over a timeline. You can measure and improve your support efficiency with our advanced reports.

Available reports

Below is a list of reports that are available in SupportCandy:

  • Ticket Statistics: See the number of tickets created and closed over the timeline.

  • Response Delay: See the number of hours taken to respond by your agents. Two response delays are available: First Response Delay and Average response delay.

  • Ticket Closing Delay: See the days your team is taking to close the tickets.

  • Communication Gap: See the average number of threads exchanged to close a ticket.

  • Ratings: Reports for satisfaction survey ratings.

  • Custom Fields: Different reports are available for applicable custom fields. For example, Category, Priority, Dropdown, etc.

    • Report duration

    You can choose the duration in all the reports—for example, Today, Yesterday, Last 30 days, This Quarter, etc. You can also set custom start and end dates for the duration.

    Report filters

    For applicable reports, you can set the filter conditions just like the ticket filters on the ticket list. For example, you may wish to view ticket statistics of the category “Pre-sale Questions”.

    You can also save the filters with a custom name so that you can reuse them in the future with just one click.

    Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
    Simple, straight forward pricing.

    professional Plan

    Ideal for e-commerce sites

    $10

    Billed Month, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Regular support throughout the subscription period
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    Popular

    professional Plan

    Ideal for e-commerce sites

    $120

    $96

    Billed yearly, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Initial support throughout the subscription period
    Buy Now