Subscribe to SomayaSupport Services for Salla Stores
Subscribe to SomayaSupport Services for Salla Stores

Subscribe to SomayaSupport for Your Salla Store

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SAMA SUPPORT

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Satisfaction Survey

Satisfaction Survey


Collect customer feedback and rating for each ticket.

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Satisfaction Survey


Customer feedback plays a vital role in the support sector. You can collect customer feedback & ratings for every ticket you close. This way, you can measure and improve the quality of your support and agents.

How does it work?

  • Administrators can set multiple email templates for survey emails sent to the customer after x number of days of closing the ticket.

  • Customers receive the survey email, including links like Terrible, Bad, Good, Excellent, etc.

  • The customer is redirected to the feedback page after he clicks on one of the ratings in the survey email, where he can submit the optional feedback.

  • If enabled, the Survey window is triggered as soon as the customer closes the ticket.

  • A new admin menu, “Customer Feedback,” is added, which will list all feedback. Here, you can filter the feedback by ratings.

  • Rating and feedback are also shown in the ticket widget of an individual ticket.

  • You can also filter the ticket list by rating.

    • Ratings

  • Ratings can be customized as per your needs.

  • You can add/modify/delete the ratings.

  • You can set custom confirmation text for each rating which will be shown after the customer submits the feedback.

    • Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
    Simple, straight forward pricing.

    professional Plan

    Ideal for e-commerce sites

    $10

    Billed Month, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Regular support throughout the subscription period
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    professional Plan

    Ideal for e-commerce sites

    $120

    $96

    Billed yearly, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Initial support throughout the subscription period
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    Subscribe to SomayaSupport services via the Sala platform.

    Develop your store on the Salla platform with technical support services, professional design, payment and shipping settings, and marketing through SomayaSupport with flexible monthly or annual plans.
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