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Agentgroups (Team)

Agentgroups (Team)


You can create groups of agents to whom you can assign tickets to just like individual agents.

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Agentgroups


You can create groups of agents to whom you can assign tickets, just like individual agents.

How does it work?

  • You set up agentgroups and make some of them supervisors of the group.

  • Then, tickets can be assigned to the agent group, like any other agent.

  • The group supervisor can see and manage all the tickets assigned to the group.

  • Assign agents can be filtered using agentgroups.

  • If the supervisor has to assign the ticket to other, he should keep it assigned to the group. Otherwise, he will lose access to the ticket.

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