Somaya Support

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Private Credentials

Private Credentials


At SomayaSupport, we allow your customers to share sensitive information within a ticket.

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Private Credentials


Adding private credentials allows your customers to share sensitive information within a ticket. For example, if you're a website and want your customers to share information such as cPanel access, administrative access, FTP details, etc., if the customer shares this information in a response, it will be visible to all agents with permission to read the ticket and will be sent via email notifications.

How does it work?

  • A new widget, “Private Credentials” is added within an individual ticket page.

  • The customer (ticket creator) can add/edit/delete the credentials in this widget.

  • The information is stored in an encrypted format in the database.

  • The agents, who have the capability, can view/add/modify/delete the credentials.

    • Agent Capabilities

    In SomayaSupport, you can control who can view, edit, or delete your agents' credentials. The following capabilities have been added to the agent role.

  • View Credentials: Read permission of the private credentials.

  • Modify Credentials: Add/Edit permission of the private credentials.

  • Delete Credentials: Delete permission of the private credentials.

    You can set which tickets the above permissions apply to as given below.

  • Unassigned: Tickets not assigned to any agent or agentgroups.

  • Assigned to me: Tickets assigned to the current agent of this role.

  • Assigned to others: Tickets assigned to any agent/agentgroup.

    • Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
    Simple, straight forward pricing.

    professional Plan

    Ideal for e-commerce sites

    $10

    Billed Month, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Regular support throughout the subscription period
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    professional Plan

    Ideal for e-commerce sites

    $120

    $96

    Billed yearly, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Initial support throughout the subscription period
    Buy Now