Improve your support team's efficiency with the SomayaSupport productivity suite, designed to simplify ticket management and boost productivity. The suite includes five key features:
Checklist
Streamline task management with the Checklist feature. Admins can create checklists and assign them to tickets. Support agents can then mark tasks as complete as they progress through the checklist. This feature helps ensure that all necessary steps are followed and provides a clear overview of what has been accomplished and what still needs to be done. Admins can easily add or remove tasks from the checklist to adapt to changing requirements.
Ticket Templates
Save time and standardize ticket creation with Ticket Templates. Admins can create and predefine values for ticket fields, enabling users to quickly fill out tickets with consistent information. This feature simplifies the ticket submission process and ensures that all necessary details are captured efficiently.
To-Do List for Tickets
Keep track of important tasks with the To-Do List feature. Support agents can create a personalized to-do list for each ticket, ensuring no detail is overlooked. This feature helps agents organize their workflow and prioritize tasks, leading to faster and more effective ticket resolution.
Pin Tickets
Never lose sight of important tickets again. With the Pin Ticket feature, support agents can pin any ticket, keeping it at the top of the ticket list regardless of the sorting algorithm. This ensures that high-priority tickets remain visible and accessible, enhancing your team’s ability to manage critical issues.
Close Ticket Silently
Sometimes, closing a ticket without notifying the customer is necessary. The "Silently Close" feature allows support staff to silently close tickets, ensuring no notifications are sent. This is particularly useful for internal solutions or when no further communication is required.
