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Usergroups (Company)

Usergroups (Company)


You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.

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Usergroups (Company)


If you deal with a company or organization and tickets are created by employees of that organization, you need to identify from which company or group this ticket has been made. This add-on allows you to create a group of users and functionalities around it.

How does it work?

  • You need to set up usergroups with members and supervisors.

  • Supervisors can manage tickets created by the group members.

  • Members, if allowed, can decide to create private tickets or which usergroup the ticket is being created for.

  • Agents, if allowed, can modify the usergroup of the ticket.

  • You can create custom fields for usergroups to store more information like phone numbers, addresses, websites, etc.

  • Finally, you can show usergroups in the ticket list and filter the tickets using usergroups.

    • Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience
    Simple, straight forward pricing.

    professional Plan

    Ideal for e-commerce sites

    $10

    Billed Month, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Regular support throughout the subscription period
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    professional Plan

    Ideal for e-commerce sites

    $120

    $96

    Billed yearly, until cancelled

    • 1 Site
    • Updates throughout the subscription period
    • Initial support throughout the subscription period
    Buy Now